Data Protection Policy

Privacy Policy mbi356

Your privacy is our priority. This document explains in detail how mbi356 collects, processes, stores and protects your personal information when you use our platform.

Updated: January 2026 English International Licensing
Our Commitment

mbi356 Data Protection Principles

Every decision relating to your personal data is made based on six core principles that form the foundation of the mbi356 privacy policy.

Layered Security

Your data is protected with 256-bit SSL encryption and a multi-layered security system that ensures your personal information cannot be accessed by unauthorised parties.

Limited Data Use

The information you provide is used only for the purposes stated — account management, payment processing and service improvement. We do not sell your data to any third party.

User Control

You have the right to access, correct or request deletion of your personal information at any time through your account or by contacting our customer support.

Licensing Compliance

mbi356 operates under international licensing and complies with the data protection requirements set by our licensing authorities, including KYC and AML standards.

Communication Preferences

You can manage your preferences for receiving marketing communications, promotional notifications and service updates according to your wishes through your account settings.

Clear Retention Periods

Your data is kept only for as long as necessary for the purposes set out, or for as long as required by law. After that period, data is securely deleted or anonymised.

This policy applies to all mbi356 users from January 2026

1. Introduction and Scope of Policy

mbi356 ("we", "our platform") cares about the privacy of every individual who interacts with our website and services. This Privacy Policy describes how we handle personal information that you provide or that we collect when you use the mbi356 platform, register an account, make deposits or withdrawals, and use any of our service features.

This policy applies to all users who access the mbi356 website, regardless of the device used. By continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

We collect various categories of information to ensure that mbi356 services function properly, securely and in compliance with international licensing requirements.

Account Registration Information

  • Full name as shown on your identity document (MyKad or passport)
  • Email address and mobile phone number
  • Date of birth — to verify that you meet the minimum age requirement of 21 years
  • Account password in encrypted form

Identity Verification Information (KYC)

  • Copy of a valid identity card (MyKad) or passport
  • Proof of current residential address (utility bill or bank statement)
  • Additional information required under licensing and anti-money laundering (AML) requirements

Financial Information

  • E-wallet details (Touch 'n Go eWallet, DuitNow)
  • Online banking account information for FPX transactions
  • Crypto wallet address for USDT, BTC or ETH transactions
  • Deposit and withdrawal transaction records

Technical and Usage Information

  • IP address and device information
  • Browser data and operating system
  • Game activity records and betting history
  • Cookie data and similar tracking technologies
Important Note: 🔒 The KYC process is mandatory under international licensing requirements. Identity verification helps protect your account from unauthorised access and ensures a fair gaming environment.

3. Purpose of Data Collection and Processing

Every piece of information we collect has a clear and legitimate purpose. mbi356 processes your personal data for the following purposes:

  • Account management: To create, maintain and secure your account at mbi356
  • Transaction processing: To process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency securely and efficiently
  • Legal compliance: To fulfil KYC, AML and international licensing obligations
  • Fraud prevention: To detect and prevent suspicious activity, multiple account use and unauthorised access attempts
  • Service improvement: To understand platform usage patterns in order to improve the overall user experience
  • Service communications: To send important information relating to your account, transactions and policy updates
  • Customer support: To assist you when you contact our 24/7 support via live chat or email

4. Legal Basis for Data Processing

mbi356's processing of your personal information is based on several internationally recognised legal grounds:

  • Performance of a contract: To provide the services you requested when registering as an mbi356 member
  • Legal obligation: To comply with licensing requirements, financial regulations and relevant reporting obligations
  • Your consent: For marketing and promotional communications, subject to the preferences you set
  • Legitimate interests: For security, fraud prevention and product improvement purposes that benefit all users of the platform

5. Sharing Information with Third Parties

mbi356 does not sell, rent or disclose your personal information to third parties for independent marketing purposes. However, we may share data in certain situations:

  • Payment service providers: To process e-wallet, FPX and crypto transactions that you initiate
  • Game software providers: Minimum information required to provide slot games, live casino and sports
  • Licensing authorities and law enforcement: When required by law or by direction from a legitimate authority
  • Technical service providers: Hosting, cybersecurity and analytics providers operating under strict confidentiality agreements

All third parties that work with mbi356 are bound by data processing agreements that ensure your information is handled to the same high standards that we apply ourselves.

6. Cookies and Tracking Technologies

The mbi356 platform uses cookies and similar tracking technologies to improve the user experience and ensure platform security. The types of cookies we use:

  • Essential cookies: Required for core platform functions such as login sessions and transaction security — cannot be disabled
  • Functional cookies: Store your preferences such as language and display settings for ease of use
  • Analytical cookies: Help us understand how the platform is used so we can continue to improve it

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the mbi356 platform.

7. Personal Information Security

We invest seriously in data security. The technical and organisational measures we implement include data encryption during transmission and storage, strict access controls to internal systems, regular security audits by independent parties, continuous monitoring for cyber threats, and data protection training for all mbi356 staff.

While we take all reasonable precautions, no digital system can be guaranteed entirely free from risk. Should any data breach occur that affects your information, we will notify you and the relevant authorities within the timeframe required by our licensing obligations.

8. Data Storage and Transfer

Your personal data is stored on secured servers managed by mbi356 or approved service providers. Where data needs to be transferred across national borders for processing purposes, such transfers are carried out with appropriate safeguards to ensure your data remains secure.

Financial and transaction records are retained for the minimum period required by international licensing requirements and AML regulations. Inactive account data will be processed in accordance with our archiving policy.

9. Children's Privacy

The mbi356 platform is for adult users aged 21 and above only. We do not knowingly collect or process personal information from individuals under the age of 21. Should we find that information from an individual below the age limit has been collected, the account in question will be terminated and the data deleted.

⚠ If you are aware of someone under the age of 21 using the mbi356 platform, please contact our customer support immediately via live chat or email at [email protected].

10. Links to Third-Party Websites

The mbi356 platform may contain links or references to third-party websites such as game software providers. The mbi356 Privacy Policy does not apply to those third-party websites. We encourage you to read the privacy policy of any third-party website you visit.

11. Changes to This Privacy Policy

mbi356 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, licensing requirements or applicable laws. Significant changes will be communicated to you via email or a notice on the platform. Continued use of the platform after such changes take effect will be considered your acceptance of the latest version of this policy.

12. Contacting Us About Privacy

For any questions, concerns or requests relating to your privacy and personal data protection, please contact the mbi356 data protection team. Our support team is available 24/7 and ready to assist in both Malay and English:

We aim to respond to all privacy-related enquiries promptly. User requests relating to data rights will be processed as a priority.

Your Rights

Your Data Protection Rights

As an mbi356 member, you have the following rights regarding the personal information we hold about you.

01

Right of Access

You have the right to request a copy of the personal information we hold about you at any time.

02

Right of Rectification

If your information is inaccurate or incomplete, you have the right to request immediate correction.

03

Right of Erasure

In certain circumstances, you may request deletion of your personal data, subject to our legal obligations.

04

Right to Object

You have the right to object to the processing of your data for direct marketing purposes or based on our legitimate interests.

05

Right to Restriction

You may request that we restrict the processing of your data in certain situations while a dispute is being resolved.

06

Right to Portability

You have the right to receive your data in a structured, machine-readable format for transfer to another platform.

07

Right to Withdraw Consent

For processing based on your consent, you may withdraw that consent at any time without affecting any processing carried out beforehand.

08

Right to Complain

If you believe your privacy rights have been violated, you have the right to file a complaint with the relevant authority.

Get Started with mbi356 Today

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